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4GB RAM and ATOM CPU

The Atom CPU has a fixed addressable range of 4GB. When 4GB RAM is installed in the system, this will result in overlapping of the BIOS address space. A loss of 512MByte is expected, apart from the display buffer size allocation.

Boot "CRC Error"
Unfortunately there is no method to recover an mini-ITX motherboard from a BIOS CRC Error. The necessary Floppy Drive Controller is not available in this configuration. USB and SATA Drives cannot access a Bootblock segment to recover the BIOS.
 
A complete POST to DOS/Windows load is neecessary to flash the BIOS in a mini-ITX motherboard. This option is not available with a BIOS CRC Error halts the system at POST.
 
Please submit a RMA for the motherboard and we will check if its under warranty. 

How to setup using AFUDOS to flash the BIOS

  1. Download the Unetbootin utility (http://unetbootin.sourceforge.net) to download FreeDOS and install onto USB drive
  2. Copy AFUDOS and the BIOS to the USB drive
  3. Restart
  4. Load FreeDOS LiveCD with HiMEM + EMM386
  5. Change drive to B:\ or C:\
  6. Flash the BIOS

Make sure you look at the Readme.txt for the AFUDOS command line. Copy exactly what is in the Readme file.

Dear Customer,

We have not tested the (brand) RAM in the H55ITX-A-E model. If the motherboard will not POST, then the memory deviates from the standard. Try one stick of RAM, and try to enter the BIOS. If you are able to enter the BIOS, attempt to change the Memory FSB or Memory voltage to make the RAM more stable.

Here is the info on the compatible memory:

Teseted Memory
Model marker size DDR type Part number
A-DATA 1GB DDR3-1066 AD31066001GMU
Aeneon 2GB DDR3-1333 AXH860UD20-13G
Aeneon 2GB DDR3-1600 AXH860UD20-16G**
Apacer 2GB DDR3-1066 AM5D5808DE
Kingston 2GB DDR3-1333 KVR1333D3N9
SAMSUNG 2GB DDR3-1066 M378B5673DZ1-CF8
SAMSUNG 2GB DDR3-1333 K4B1G08460
SAMSUNG 2GB DDR3-1333 M378B5673FH0-CH9
SAMSUNG 4GB DDR3-1333 M378B5273BH1-CH9
Hynix 4GB DDR3-1333 HMT351U6AFR8C-H9


** DDR3-1600 memory module run at 1333MHz clock.

H55ITX-C-E

RAID questions:

Does not come with built-in RAID.

The PCI-E slot is known to support RAID controller cards. It has been tested with some known RAID cards.
Remember to update to the latest motherboard BIOS first (and load optimal default in CMOS, save & exit), before plugging the RAID Card.
The early BIOS version might not be supporting RAID card at the PCIE Slot.

Other:

Audio codec = Realtek ALC888

LAN = Realtek LAN
Asurewave AW-NE766, Model - RT2700 E (Ralink wireless controller chip)

The BIOS does provide the option to reduce the CPU Vcore up to maximum (-0.1V).
This CMOS selection can be found under the group:

CMOS --> Performance Setting --> CPU Core Voltage Adjustment [ -0.1V, -0.075V, -0.05V, ......+ 0.5V, + 0,1V]

Wake on LAN:

No CMOS setting is needed to control the Wake On LAN of this model.
Wake on LAN control is achieved in the Operating System.

From Device Manager, choose the Network Device then go to Power Management and check Allow this device to wake the computer.

How to reset the BIOS to default.

There are 3 ways to reset the BIOS back to default settings.

1) Load BIOS Failsafe default. 

To load BIOS Failsafe default, go into the BIOS and just load BIOS Failsafe default.  It can be found on the main BIOS menu or in the Exit menu.

2) Change the Jumper setting of JP1. (Consult manual to make sure there it is JP1)

To be safe, make sure turn off your computer.

The jumper on JP1 are on Pins 1 and 2. Move the jumper to Pins 2 and 3 for 3 seconds then place it back onto Pins 1 and 2.

3) Remove the CMOS battery.

Remove the CMOS battery for about 2 minutes and then place the battery back.

Dear Customer,

The current Mini-PC line does not carry a firewire interface. The addition of the interface is not possible as the unit only carried Mini-PCIe expansion slots. The actual jack would also not be available. At the moment, only USB 2.0 is a similar interface.

Motherboard/Mini PC information

To go past the 2TB barrier (eg. to fully use a 3TB Htd), check these following changes:

  1. BIOS need to be set to "EFI" (Extensible Firmware Interface) type.
    Not every product comes with EFI BIOS.
    ZOTAC products with EFI BIOS: Intel H67, Intel H61, AMD "Fusion" Series.
  2. Different way to create the Htd partition type is to use the new GPT (GUID Partition Table)
  3. Operating System must be 64-bit Windows.

Shared Memory:

Chipset Series Maximum Shared Memory
Nvidia ION Maximum shared memory is 512MB
Intel NM10 chipset
(plus Nvidia Next Gen ION Graphic)
Graphic memory size is fixed at 512MB (dedicated RAM Chip)  
Intel chipsets
(NM10, G31, G41, G43, G45, H55, H67 Intel built in Graphic Controller)
Shared memory size is "dynamic" and automatically controlled by the Intel display driver software

Please note the following fact about HDMI (digital audio) - number of audio channels available:

1) Depends on the capability of the Application Program (Player)
Most players are capable of multi channel playback

2) Depends on the capability of the software title (eg. Movie) being played
Most titles (DVD, BluRay) are carrying multi-channel.

3) Depends on the audio capability of the playback instrument - the TV Set, or the Hi Fi Audio Equipment

Most TV Sets, or HDMI Display Monitors (with digital audio capability) comes with two pieces of built-in speakers (stereo config). It is very seldom to find HDMI monitors with more than two built in speakers. Therefore these HDMI Display Monitors are most likely carrying "digital audio decoder up to two channel only". Windows (display driver / HDMI audio driver) is able to detect this capability from the monitor, and only allows two channel audio shown in the "Sound " Playback Properties. This is the case when the the HDMI output goes directly to the HDMI Display Monitor.

If the user expects to get more than two channels, probably he is NOT directly attaching the HDMI cable to the HDMI monitor / TV Set. Instead, the HDMI cable will go to a Hi Fi Audio Visual Equipment (AV Amplifier). He should expect the AV Amplifier to play multiple audio channels from separate speakers (not the TV's built in speakers), right ? This is the key point.

Moreover, it is known that some AV Amplifiers allows different ways for the HDMI signal (from PC) to feed to a TV / HMDI Monitor :

(A) Directly feed the signal to the HDMI monitor / TV, the AV Amplifier looks "transparent".
The PC will see the HDMI / TV Monitor as if a direct connection, therefore it detects that the audio playback device is only capable of two channels. Windows allows only two channel playback in this case.

(B) The HDMI signal will have the video component and audio components separated - video component goes to the display monitor / TV, audio component being handled internally by the AV Amplifier. The PC will see the AV Amplifier (not the display monitor) as the audio playback device. Up to 6 - 8 channels capable. Then Windows will allow multiple audio channel playback.

Power Supply Information

The main concern for PSU rating are the following factors:

  1. Current capability at the +12V rail
    For reliable operation, and to take care of transient surge during CPU loading changes,  +12V rail should be capable of 15 Amp (or higher)
  2. Current capability at the +5V Standby DC line (from PSU)
    This item is often overlooked.
    The motherboard's power-up logic, and Suspend circuitry, are heavily relying on the current capability of "+5VStandby" line from the PSU.

    At least 1.5Amp is needed. Not every PSU can guarantee this.
    Failure to meet this current capability will result in difficulties to start-up, or fail to wake from suspend.

Scalable Link Interface (SLI)

SLI Technology is a brand name for a multi-GPU solution developed by Nvidia for linking two or more video cards together to produce a single output. SLI is an application of parallel processing for computer graphics, meant to increase the processing power available for graphics. 
SLI is to allow more than one graphics processing units (GPUs) to share the workload when rendering a 3D scene. Ideally, two identical graphics cards are installed in a motherboard that contains two PCI-Express x16 slots, set up in a master-slave configuration. Both cards are given the same part of the 3D scene to render, but effectively half of the work load is sent to the slave card through a connector called the SLI Bridge. As an example, the master card works on the top half of the scene while the slave card works on the bottom half. When the slave card is done, it sends its output to the master card, which combines the two images to form one and then outputs the final render to the monitor.

TYPE OF SLI SET UP:

1. 2 way SLI - using two video cards

2. 3 way SLI - using three video cards

3. Hybrid SLI- using onboard video and an external video card

4. 4-way SLI - using two dual-GPU video cards (I.E. 9800GX2/GTX 295)

Hybrid SLI

  • Only operates in Windows Vista (32-bit and 64-bit)
  • NVIDIA Driver 190.38 or newer
  • Attached is a user manual

2 TYPES OF SLI Ready Video Card

Software Enabled SLI:

This type of video card does not have a SLI bridge slot on the video card PCB therefore, not requiring any SLI bridge to be attached. SLI feature can be enabled in the NVIDIA control panel, under 3d settings.

Hardware Enabled SLI:

This type of video card has SLI bridge slot (1-2 slot depending on the type).  It requires and SLI bridge connected to the two cards in order to set up SLI. SLI bridge are provided by the motherboard manufacturer and not the video card manufacturer.

HOW TO SET UP SLI

Software Enabled:

1. Install the first video card on the first PCI-E x16 slot.

2. Install the driver and set the proper resolution based on the size of your monitor.

    15-inch monitor:

        1024 × 768

    17- to 19-inch monitor:

        1280 × 1024

    20-inch and larger monitor:

        1600 × 1200

3. Turn off your computer.

4. Install the second card into the second PCI-E x16 slot..

5. Turn your computer on.  Right click on Desktop > Nvidia Control Panel > 3D Settings > SLI > Enable

Hardware Enabled:

1. Install the first video card on the first PCI-E x16 slot.

2. Install the driver and set the proper resolution based on the size of your monitor.

3. Turn off your computer.

4. Install the second card into the second PCI-E x16 slot..

5. Connect the SLI Bridge.

6. Turn your computer on.  Right click on Desktop > Nvidia Control Panel > 3D Settings > SLI > Enable

Wake on features

ZBOXHD-ID11 supports Wake on LAN and Wake on USB. Wake on LAN can be enabled in the BIOS under Chipset -> South Bridge Configuration -> On board Gigabit LAN boot ROM

Network Boot (LAN/PXE Boot)

This is a must have feature on the mini PC series. The CMOS selection is usually known as "LAN Boot ROM / PXE LAN Boot" (or similar). Look for this item in the CMOS, set this to "Enable", then next time the system startup will try to search a "PXE" server.

Heat/Fan Fix

First update to the latest BIOS. From the BIOS, from Advanced > PC Health Monitor set the CPUFAN Mode Setting from

ZOTAC MAG

(ZOTAC MAGHD-ND01)

How to disable the ZOTAC Splash Screen:

1. Enter to BIOS.

2. Go to Boot Menu.

3. Go to Boot Settings Configuration.

4. Set Quiet Boot to Disabled.

Power Usage:

The MAGHD-ND01 does not support dynamic voltage scaling. Software cannot control or change voltages. The options are increasing voltages from:

The Chipset voltage (Default, 1.05V 1.10V).

The Memory voltage (1.8V, Auto, 2.00, 2.10V).

Lowering the voltages from default or underclocking is not supported.

The ZOTAC MAG unit is expecting a DC Input of: 19VDC (+ / - 5 %)
Input voltage outside this range will not function.

Wake on USB:

No CMOS setting is needed for this feature. This feature is activated by hardware.

Primary Display:

When multiple monitors are attached (eg. VGA + HDMI), some user wants to be able to select which one to be the primary output (and change in the CMOS).

This is not available in the existing product configuration.

Similar to Add-On Display Cards, when there is more than one type monitor attached, the display card has its own priority mechanism to detect them, and set which one as the primary output during power up. Eg. VGA first, then DVI (if VGA is not present) , then HDMI (if VGA and DVI are not present).

This priority is determined by the VGA BIOS, not by the motherboard system BIOS.

Fan Control:

No third-party software can successfully detect the Fan Speed for this product.

ZOTAC’s site provides a number of on-line services to assist our customers in the most convenient ways possible. Learn more about the different services we offer and how you can benefit from ZOTAC’s fantastic customer service!

To make use of any services listed in this article, you will need to first register an account. Doing so is quick, easy, and free!

  1. Product Registration · required for rebates, warranty benefits, and RMAs.
  2. Rebate Submission · submit an e-Assist Rebate to speed up your rebate processing.
  3. RMA Request · request a Return Merchant Authorization.
  4. Support Ticket · submit questions on existing rebate/RMA request or technical assistance.
  5. Z-Spot Forums · a user community to discuss and share with other ZOTAC fans.
  6. Live Chat · chat with other users and online technicians on ZOTAC-related news.
  7. Download Drivers · many issues may be resolved by updating to the latest drivers.

Product Registration

North and South American users should register your ZOTAC products to benefit from additional services (including rebates and RMAs). Registering your product is fast, easy, and can also assist our support team in addressing inquiries. To register you product, you will need to have your product information ready (the product packaging and receipt). The model number and serial number are located on your product’s packaging and the place and date of purchase are located on your receipt. If you are having trouble identifying the model number/serial number, refer to the accompanying images.

Product Registration »

Rebate Submission

We offer an e-Assist Rebate form to expedite rebate processing. However, an e-Assist Rebate is in no way a substitution for physically submitting the rebate. In order to use the e-Assist Rebate feature, you must have registered your product. Additionally, you will also need the UPC from the original product packaging and any additional documents requested in the product rebate form. It is highly recommended that you make copies of all documents before sending. If you have questions regarding a rebate you have already submitted, submit a ticket to the rebate department.

Rebate Submission »

RMA Request

Submitting a Return Merchandise Authorization allows you to take advantage of ZOTAC’s warranty. Note: RMAs submitted through this site are for North and South American territories only. If your product is registered in a location other than North and South America, please refer to this site. You should also review our warranty policy before submitting a request; RMA requests may be delayed if information is inaccurate or exceed the warranty policy. It is highly recommend that you copy all documents requested.

RMA Request »

Support Ticket

If you have questions regarding a RMA request, submitted rebate, or technical support issue you may submit a support ticket here. Support tickets help us to document and organize requests and better support our customers. Submitting a support ticket is simple! Include as much details as possible so we may better assist you (including your full name, the SKU of products in question, RMA/rebate numbers, tracking numbers, etc.)

Remember to address your support ticket to the relevant department.

  • General: If you would like to leave us comments, suggestions, or general questions, you may contact us through submitting a general ticket. Note that issues relating to rebates, RMAs, or technical support should be sent to the appropriate departments.
  • Rebate: You should contact the rebate department if you want to check on the status of a rebate, need assistance with completing a rebate, or needed to send additional information regarding a rebate. This is not a substitution for submitting a physical rebate. Also consider using our e-Assist Rebate form to expedite a rebate you have already submitted.
  • RMA: Submit a ticket to the RMA department if you want to check on the status of a RMA you have previously requested, need assistance in using the RMA form, or to send additional information for an existing RMA request. To submit an RMA request, check above.
  • Technical Support: Our technicians will assist you with potential issues in our products. Remember to include as many details as possible when describing your issue. Details include recent hardware/software changes, most recently updated drivers, and attempted tests. You may also check our Z-Spot Forums for issues that have already been resolved.

Support Ticket »

Z-Spot Forums

Join our user community to share, discuss, and discover with other ZOTAC fans. Our Z-Spot Forums include exhibits of user-created builds/mods, contests, and product release information. Browse our forums by series, or use our Advanced Search function to find users with similar interests.

Z-Spot Forums »

Live Chat

While support tickets are the most reliable way to contact ZOTAC, we also offer a Live Chat feature for users to contact online support technicians for immediate communication. Live Chat is available through the support page.

ZOTAC Support »

Download Drivers

Issues may arise from incompatible driver issues. Before troubleshooting, please confirm that your drivers have been updated to the most recent release. It is important to download the most recent driver to ensure that your device is working properly and that you can access its full array of features.

Download Drivers »

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