ZOTAC’s site provides a number of on-line services to assist our customers in the most convenient ways possible. Learn more about the different services we offer and how you can benefit from ZOTAC’s fantastic customer service!

To make use of any services listed in this article, you will need to first register an account. Doing so is quick, easy, and free!

1. Product Registration · required for rebates, warranty benefits, and RMAs.
2. Rebate Submission · submit an e-Assist Rebate to speed up your rebate processing.
3. RMA Request · request a Return Merchant Authorization.
4. Support Ticket · submit questions on existing rebate/RMA request or technical assistance.
5. Z-Spot Forums · a user community to discuss and share with other ZOTAC fans.
6. Live Chat · chat with other users and online technicians on ZOTAC-related news.
7. Download Drivers · many issues may be resolved by updating to the latest drivers.

Product Registration

North and South American users should register your ZOTAC products to benefit from additional services (including rebates and RMAs). Registering your product is fast, easy, and can also assist our support team in addressing inquiries. To register you product, you will need to have your product information ready (the product packaging and receipt). The model number and serial number are located on your product’s packaging and the place and date of purchase are located on your receipt. If you are having trouble identifying the model number/serial number, refer to the accompanying images.

Product Registration »

Rebate Submission

We offer an e-Assist Rebate form to expedite rebate processing. However, an e-Assist Rebate is in no way a substitution for physically submitting the rebate. In order to use the e-Assist Rebate feature, you must have registered your product. Additionally, you will also need the UPC from the original product packaging and any additional documents requested in the product rebate form. It is highly recommended that you make copies of all documents before sending. If you have questions regarding a rebate you have already submitted, submit a ticket to the rebate department.

Rebate Submission »

RMA Request

Submitting a Return Merchandise Authorization allows you to take advantage of ZOTAC’s warranty. Note: RMAs submitted through this site are for North and South American territories only. If your product is registered in a location other than North and South America, please refer to this site. You should also review our warranty policy before submitting a request; RMA requests may be delayed if information is inaccurate or exceed the warranty policy. It is highly recommend that you copy all documents requested.

RMA Request »

Support Ticket

If you have questions regarding a RMA request, submitted rebate, or technical support issue you may submit a support ticket here. Support tickets help us to document and organize requests and better support our customers. Submitting a support ticket is simple! Include as much details as possible so we may better assist you (including your full name, the SKU of products in question, RMA/rebate numbers, tracking numbers, etc.)

Remember to address your support ticket to the relevant department.

• General: If you would like to leave us comments, suggestions, or general questions, you may contact us through submitting a general ticket. Note that issues relating to rebates, RMAs, or technical support should be sent to the appropriate departments.
• Rebate: You should contact the rebate department if you want to check on the status of a rebate, need assistance with completing a rebate, or needed to send additional information regarding a rebate. This is not a substitution for submitting a physical rebate. Also consider using our e-Assist Rebate form to expedite a rebate you have already submitted.
• RMA: Submit a ticket to the RMA department if you want to check on the status of a RMA you have previously requested, need assistance in using the RMA form, or to send additional information for an existing RMA request. To submit an RMA request, check above.
• Technical Support: Our technicians will assist you with potential issues in our products. Remember to include as many details as possible when describing your issue. Details include recent hardware/software changes, most recently updated drivers, and attempted tests. You may also check our Z-Spot Forums for issues that have already been resolved.

Support Ticket »

Z-Spot Forums

Join our user community to share, discuss, and discover with other ZOTAC fans. Our Z-Spot Forums include exhibits of user-created builds/mods, contests, and product release information. Browse our forums by series, or use our Advanced Search function to find users with similar interests.

Z-Spot Forums »

Live Chat

While support tickets are the most reliable way to contact ZOTAC, we also offer a Live Chat feature for users to contact online support technicians for immediate communication. Live Chat is available through the support page.

ZOTAC Support »

Download Drivers

Issues may arise from incompatible driver issues. Before troubleshooting, please confirm that your drivers have been updated to the most recent release. It is important to download the most recent driver to ensure that your device is working properly and that you can access its full array of features.

Download Drivers »