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Store Policy and Agreement

ZOTAC USA Store Policies

Policy and Agreement

All ZOTAC products for sale through this website are for the sole intended use of ZOTAC and for ZOTAC customers to purchase products for sale.
ZOTAC is not responsible for any typographical or specification errors.
Orders can be cancelled at any time and for any reason without advanced notification.
All prices, specifications, and terms of offers are subject to change without notice.

Order Processing

Orders are processed Monday through Friday during normal business hours and will not be processed during weekends and/or holidays.
Please keep in mind, regardless of product or shipping option, all orders require 1-2 business days prior to shipment.
All orders may be subject to verification via phone and/or email to confirm order prior to processing order for shipment.
Applicable sales tax will be charged for all California orders.


ZOTAC will accept online payment via credit card by Visa, MasterCard, Discover, or American Express. Payment is never taken by telephone, email, or fax.


ZOTAC orders are shipped with UPS. Upon selecting your desired shipping option, please remember to add the standard two (2) business days for processing to anticipate delivery. Orders over $100.00 will require a signature for delivery by default. Orders needing to be reshipped due to incorrect, incomplete or inaccurate information will be charged a $10.00 reshipping fee to the original credit card used to place your order.

DOA (Dead on Arrival)

If a product is defective upon delivery please contact the ZOTAC Web Sales department immediately at to receive return instructions.

Wrong Product Received

If a product is received incorrectly upon delivery please contact the ZOTAC Web Sales department immediately at to receive return instructions.


ZOTAC will provide a refund for eligible returns* that are requested within 30-calendar days of the order date. All eligible refunds will be for merchandise total and applicable sales tax per original order. Shipping and handling fees are not eligible for refund. Merchandise must be received at our ZOTAC facility within 30-calender days. Any returns received 31-calender days or more will be returned (at customer's expense) and no longer eligible for return. Please contact to process a return.


ZOTAC does not offer exchanges at this time.

* Select items are not eligible for return and will be marked as so (Ex: Software, driver disc, open/altered original packaging, and/or damaged items)