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Blank Screen after BIOS update

#1 User is offline   fukdatsonn 

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Posted 22 March 2012 - 03:02 PM

I must have picked the wrong version to flash the BIOS with the latest version. The utility ran fine with everything matching the supplied PDF file. But after I rebooted, I get no screen at all. Nothing. I hear the fan running (louder than usual) and the hard drive runs fine but no video (blank screen).

I removed the CMOS battery and replaced it a few minutes later and it still doesn't show anything. I would RMA but I'm out of the warranty period for this box. What are my options? I'd hate to lose this box because of a firmware malfunction.

Info :
ZBOX ZBOXHD-ID11-U
2 GB Memory
125 GB Hard Drive
0

#2 User is offline   ForceFedFlesh 

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Posted 22 March 2012 - 05:17 PM

I would suggest Contacting Live support/Submitting a ticket.

Live support first if they are available.

Go here.

http://www.zotacusa.com/support



You may have to RMA but maybe they can help you due to this issue being maybe their fault or it could have been your fault. You will need to most likely explain in Detail how you flashed it ect. if you followed their instructions or you did it via a program if I remember they have similar to the Gigabyte/Asus ect. for motherboards and what not.
Your #1 Zotac fan.
Will help if I can to any user on forums
Rep Points appreciated =)


Thankyou for choosing Zotac as your computer hardware Manufacturer.
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#3 User is offline   fukdatsonn 

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Posted 11 April 2012 - 05:21 PM

I went the RMA route and it took them only 6 days to process the whole thing and replace it for me. Absolute excellent service and processing time! :thumbsup:
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